Firely-Pulsra is an IT service company specializing in automated system and service programming. We're based in Thailand and provide technology solutions to businesses across the region. This privacy policy explains how we handle your personal information when you visit our website or use our services.
Our commitment goes beyond legal compliance. We believe transparency builds trust, and trust is the foundation of lasting business relationships. That's why we've written this policy in plain language that explains what we actually do with your data.
We collect information in several ways, depending on how you interact with us. Here's what we gather and why:
Name, email address, phone number, and company details when you reach out to us or request our services.
Technical requirements, business goals, and system specifications you share during consultations.
IP address, browser type, pages visited, and how you navigate our site to improve user experience.
Emails, chat logs, and meeting notes to maintain service quality and project continuity.
We use your personal information for specific business purposes that directly relate to serving you better:
We don't sell your information to third parties, use it for aggressive marketing campaigns, or share it with companies outside our direct service providers without your explicit consent.
Protecting your information is a priority that we take seriously. Here's how we keep your data secure:
We keep your information only as long as necessary for business purposes or legal requirements. Generally, this means:
Your data is primarily stored on secure servers in Thailand and Singapore. When we use international service providers (like email systems or cloud storage), we ensure they meet equivalent privacy standards through contractual agreements.
Under Thai privacy law and our commitment to transparency, you have several important rights regarding your personal information:
You can request a copy of all personal information we hold about you. We'll provide this in a commonly used format within 30 days of your request.
To make any of these requests, simply email us at info@firely-pulsra.com with "Privacy Request" in the subject line. Include your name and specify what you'd like us to do. We'll verify your identity and respond within 30 days.
If you're not satisfied with how we handle your request, you can file a complaint with Thailand's Personal Data Protection Committee.
We don't sell or rent your personal information to anyone. However, we do share data in limited circumstances:
We work with trusted companies that help us deliver our services, such as:
These providers can only use your information for the specific services they perform for us, and they're bound by strict confidentiality agreements.
We may disclose your information if required by Thai law, court orders, or government regulations. This includes cooperating with law enforcement investigations or protecting our legal rights.
If Firely-Pulsra is acquired by another company or merges with one, your information may be transferred as part of that transaction. You'll be notified of any such change.
Our website uses cookies and similar technologies to function properly and provide you with a better browsing experience. Here's what we use:
These are necessary for our website to work. They help with basic functions like page navigation and security. You can't disable these without affecting how the site works.
We use tools like Google Analytics to understand how visitors use our site. This helps us improve the user experience. These cookies don't identify you personally but track general usage patterns.
You can control cookies through your browser settings. Keep in mind that disabling certain cookies might affect your ability to use some features of our website.
We review this privacy policy annually and update it when our practices change or new regulations take effect. When we make significant changes, we'll notify you by email if we have your contact information, or by posting a notice on our website.
Minor updates, like contact information changes or clarifications, will be posted directly without additional notification.
We're here to help if you have concerns about how we handle your personal information. Don't hesitate to reach out.